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| Whether you're moving
locally, domestically or internationally, being
prepared and better understand the moving procedure
will lead you to a smooth, cost-effecitve move.
Normally a smooth moving will go through the following
7 steps. |
| Pre-move
survey |
| Upon receiving your
call or your appointment online, a sales consultant
will be assigned to visit your home to do a free
pre-move survey. |
| Through the survey
the sales consultant will: |
walk through your
house with you to access the volume of your household
effects that need to be moved.
make a presenation of our company and our service
to tell you how we perform your move from A to Z
and let you know how we pack different items with
different materials, how lift-vans or containers
are loaded, how they are handle, how to do the Customs
clearance.........
learn about your moving needs: Any items need sepcial
care and handling? Insurance cover of your household
goods; Any items for storage or donation? Your prefered
packing order, your departure time and arrival time……
|
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| Quotation
and contract |
A quotation sheet
based on the survey together with the acceptance
form of quotation will be sent to you via fax or
email in 24 hours after the survey.
If you are pleased to accept our quotation and decide
to choose us for you upcoming move, please complete
the acceptance form and send it back to us as soon
as possilbe. The acceptance form being completed,
authorized & stamped signifies the commencement
of our service for you. |
| Planning
of the move |
| Planning of your
move in advance can make you be sober minded from
the beginning to the end of your move. You will
always know what's the next of my move. |
| A timetable of your
move will be provided to you: |
Packing
date
Loading date
Relic inspection date (for the shipment outbound)
Document Customs clearance date
Payment date
Goods dispatched date
Trasit time
Estimated time of arrival
Estimated time of delivery
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| Packing,
loading and storage |
| During a move especially
in an international move, furniture and household
effects are exposed to some hazards and risks. Properly
packing your valued belongings is essential in assuring
that your shipment arrives at its destination in
the same condition as it was loaded. With over 10
years of packing and moving experience, our professional
packers are aware of what the risks are before packing,
and what protective measures they need to take to
protect any item from the risks. |
| An English-speaking
supervisor will be on site during the packing. He
will communicate with you and make the operation
orderly and organized. |
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| All your household
effects that have already been packed will be labelled
and recorded on the packing list clearly in English
and Chinese by our supervisor. He will give you
one copy after finishing it and being signed by
both you and him. |
| Loading is not as
easily as what somebody considers that just place
all goods randomly in a container or in a close
truck. According to our experience, the damage ratio
is to much extent relative to the loading method.
A scientific and designable loading can not only
save your space, namely your money, but also save
your household goods even most professional packed
from evitable damage. |
We provide long term
and short term storage at both origin and destination.
When you are still looking for a new home at the
destination, or your new house has not enough space
to welcome your upcoming goods…… it is a good way
to store them in our warehouse. Whenever you need
them, just call un one day in advance.
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| Forwarding
and transportation |
Transportation by
road(local move & domestic move): dry close
truck
Forwarding by sea (intl move): FCL dry 20' container
& 40' container; LCL liftvan
Forwarding by air: air shipment cartons |
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| Destination
service |
| Upon the arrival
of your goods, we/our agent will contact you to
arrange the delivery. |
Open the container
of truck after confirming the seal number
Make protection on the floor,wall,corner
Unload all your goods and place them according to
your direction.
Check the quantity of your goods.
Unpack your goods and relocate them following your
ideas.
Collect debris from your house.
Sign the delivery report after finishing the main
job.
Sign the packing list |
|
| After sales
service |
| Debris twice free
pickup: Normally not all of your household effects
are to be unpacked upon the delivery, and not all
your furniture will be relocated at the suitable
place, so we promise twice free pickup and relocating. |
| Damage claim: our
customer service manager will contact you upon receiving
the damage claim on the delivery report in 2 working
days. |
| Our claims are quite
low due to excellent packing and wrapping techniques
but we highly recommend you to take out an insurance
policy to cover any unforeseen happening beyond
our control. |
